Refund Policy

Overview

We want you to be treated fairly. This policy explains when money is returned, in what form, and how to ask for help. Please read it before adding funds to your panel account, because placing an order means you accept the rules below.

Digital marketing services start processing quickly and cannot be taken back once delivery has begun. For that reason, our refund rules focus on the part of an order that was not delivered, and on keeping your balance safe and usable.

Balance refunds

Funds you add to your panel balance are generally non-refundable to the original payment method once they have been credited. You can spend your balance on any service at any time, and it does not expire while your account remains active.

If you have unused balance and believe a refund is justified, for example because of a duplicate payment or a payment made by mistake, contact support and we will review the request case by case. We may ask you to confirm the payment details before we proceed.

Order refunds

If an order is canceled, or is only partly delivered, the amount for the undelivered part is returned to your panel balance automatically. You will see the change in your balance and on the order page.

• The refund covers the undelivered quantity only, not the part that was delivered.
• Refunds are made to your panel balance, which you can use for any other order.
• Orders that were completed as described are not eligible for a refund.
• Orders placed with a wrong link, a private account or a changed username are not refundable, because delivery is impossible or incorrect through no fault of ours.

Refill versus refund

A refill is not a refund. If a service is marked with a refill option and the count drops within the refill period shown in the service description, you can request a refill and we will restore the missing amount at no cost. Refill applies only to eligible services and only within the stated period, so please check the service description before you order.

Chargebacks

We understand that you want to protect your money, so we suggest starting with a direct conversation with us. Please contact us before opening a dispute with your bank or payment provider, because we can usually solve the problem faster. If a chargeback is filed for a payment that was used for delivered orders, we may suspend the account until the matter is resolved, and we may refuse future orders from the same person.

Cases not covered by refunds

This policy does not cover orders that started and were completed in the requested quantity, or orders that failed because the link or username was changed, content was deleted or the account was made private during delivery. If there is a disagreement about an order's status, we will review the order records and explain our decision.

How to request

Open a ticket in the panel and include your order ID, the link used and a short description of the problem. Requests without an order ID take longer to check. You can also reach us through the contact page if you cannot sign in.

Processing time

We aim to review every request within a few business days. Automatic refunds for canceled and partial orders are applied to your balance as soon as the order status changes. Decisions on manual requests are sent to the email address linked to your account.

Changes to this policy

We may update this policy from time to time. The rules that applied when you placed an order continue to apply to that order, and the date at the top of this page shows the latest revision.

Contact

For questions about this policy, write to info@smmtarget.net.